How to file a Complaint on CPGRAMS

 To file a complaint on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) in India, follow these steps:



  1. Visit the CPGRAMS Portal: Go to the official CPGRAMS website at www.pgportal.gov.in.
  2. Register or Log In:
    • If you’re a new user, click on “Register” to create an account. Provide details like your name, email ID, mobile number, and address.
    • If you’re already registered, log in using your registration ID and password.
  3. Lodge a Grievance:
    • After logging in, click on “Lodge Public Grievance” or “Lodge Grievance.”
    • Select the relevant Ministry, Department, or State Government where your grievance is directed.
    • Fill in the required details, including:
      • Your name, address, and contact information.
      • A clear description of the grievance (be specific and factual, avoiding emotive language).
      • Supporting documents, if any (upload in PDF format, if required).
    • Note: CPGRAMS does not handle issues like RTI matters, court-related cases, personal disputes, corruption complaints (these should go to the Central Board of Indirect Taxes and Customs or Central Vigilance Commission), or matters affecting India’s territorial integrity.
  4. Submit the Grievance:
    • Review your details and submit the complaint.
    • Upon submission, you’ll receive a unique registration ID to track the status of your grievance.
  5. Track Your Grievance:
    • Use the registration ID to check the status of your complaint on the CPGRAMS portal under the “View Status” option.
    • You can also track it via the CPGRAMS mobile app (available on Google Play Store or integrated with UMANG).
  6. Appeal if Unsatisfied:
    • If you’re not satisfied with the resolution, you can provide feedback on the portal. A “Poor” rating enables the option to file an appeal within 30 days, which can also be tracked using the grievance registration number.

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